kigo warranties the quality of our products for 30 days from the original date of purchase. Items determined to be defective will be replaced with the same style/color/size or if unavailable, a comparable style/size.

Items displaying excessive wear and tear or material breakdown from improper use or care will not be considered. 

If you believe your kigo footwear or tote falls under this warranty, please contact the kigo customer care team at with your name, order number, a detailed description of the issue and, if possible, photographs of the problem. Our team will work with you quickly on a solution.