FAQs

CARE

How do I clean my kigo footwear?
Clean dirty kigos by wiping with a damp rag. Clean extra dirty kigos by hand washing with water only. kigos dry nicely in the sunshine.

WEAR 

Can my kigo footwear get wet?
kigo footwear can get wet, but are not designed to be frequently submerged. All styles will dry quickly when left in the sun. 

Do kigo footwear stink?
While we can't promise your shoes won't stink, kigo uppers are breathable and dry quickly.

Do kigo footwear uppers stretch?
kigo drive and flit uppers are constructed from CYCLEPET, a 4-way stretch textile, that will initially fit snug and then adjust to hug the foot. kigo leon, pai and split uppers are constructed from REPREVE, which does not naturally stretch and provides a more structured fit.

Can I remove the kigo footwear insoles?
kigo drive and flit insoles are removable and at 2.5mm, provide a slight amount of cushioning. Removing the insoles offers superior ground feel and flexibility for those seeking to enhance proprioception, as well as increased space inside the shoe. kigo leon and pai insoles are intentionally non-removable, at 1.5mm providing minimal cushioning and protection and maximum ground feel.

Will kigo footwear work with Correct Toes?
The kigo leon for men and women has been reviewed and approved by Correct Toes, receiving an overall certification score of 9.8 out of 10. 

PURCHASING

Where can I buy kigo products?
kigo products are available online through kigofootwear.com and our footwear is also available through select retail partners.

Can I buy a kigo gift certificate?

kigo gift certificates are available online through kigofootwear.com and redeemable only at kigofootwear.com.

What methods of payment can I use for my kigofootwear.com order?
kigofootwear.com accepts Visa, MasterCard, American Express, Discover, JCB and Diners Club.

Can I order kigo products if I live outside of the US?
Yes. kigofootwear.com accepts and ships orders to anywhere in the world. If you are an international customer and experience any difficulties in ordering, please contact our customer care team at customerservice@kigofootwear.com. All shipping and customs fees are the responsibility of the customer.

If I want an item that is out of stock at kigofootwear.com, what should I do?  
If you can't find what you are looking for at kigofootwear.com, please check with our retail partners or contact our customer care team at customerservice@kigofootwear.com.  
 
SHIPPING

What shipping method is used to send my kigofootwear.com order?
kigo ships all US orders via USPS 1st Class Mail  for orders up to 1lb and USPS Priority Mail for orders over 1lb. All international orders are shipped via USPS 1st Class Mail International. 

How long does it take for my kigofootwear.com order to ship?
kigo processes all orders within three (3) business days of receipt.

Where is my kigofootwear.com order?
Once your kigos leave our distribution center, a shipping confirmation and tracking number are emailed to the address provided when placing your order. Please note that it may take a few days for the package to register in the USPS system depending on when the label is scanned at the post office.                        

US orders typically arrive in an additional 1 - 5 business days while international orders typically arrive in an additional 10 - 25 business days, depending on the destination and receiving country's customs process.

If you need assistance tracking your package, please contact our customer care team at customerservice@kigofootwear.com.