exchange | return policy

kigo footwear return and exchange policyBe happy with your kigos! We know it can be challenging to shop for shoes online. kigo provides clear images and detailed descriptions of each style to help select the right fit the first time. kigo asks our shoppers to read the specs carefully and browse all images. If there are unanswered questions please reach out to our customer care team before purchasing by email at or by phone at 404-567-5907. 


Unworn shoes in perfect condition and in original packaging, purchased at, can be exchanged or returned within 30 days from shipment. Please contact our customer care team at with your name and order number for an Exchange | Return Authorization Form and complete details on processing your exchange or return.

Please note that all sales are final for items on clearance and are not eligible for return or exchange. 

Shipping costs incurred by the customer in sending shoes back to kigo for an exchange or return are the responsibility of the customer and are nonrefundable.

Shipping costs incurred by kigo in sending an exchange back to a customer are the responsibility of kigo.

Exchanges are processed and shipped within seven (7) business days of being received by our Exchange | Return Department.

Refunds for returns are processed within seven (7) business days of being received by our Exchange | Return Department to the credit card used for purchase. Original shipping fees are nonrefundable.

IMPORTANT NOTE's Exchange | Return Department does not accept hand deliveries or kigos bought through retail partners. Please exchange or return these shoes at the store where purchased. cannot accept C.O.D. deliveries.

kigo footwear Facebook   kigo twitter   kigo Instagram page   kigo YouTube channel   kigo Pinterest page   kigo newsletter